My Resume

Malik Khan

Mobile: 224.629.9390 | Email: MALIK.K786@GMAIL.COM

Professional Profile

I am an accomplished, experienced and highly-motivated professional. I have consistently brought more added value to my employer, and as an innovative thinker I am one of the company’s most valuable assets with over 10 years of experience in the full project life cycle, including requirements gathering & authoring specifications, logical and physical database design, application development, quality assurance & user acceptance testing. I have an enviable track record as a project leader, team member and independent worker with both a broad and deep technical knowledge and a customer-focused managerial style. Works well in leadership, team and autonomous roles. Seeks to make significant contributions using a cost/time-conscious work-ethic.

.

Highlights of skills:

Quality and results-oriented ... Personal initiative and versatility to learn, adapt and excel when assuming new responsibilities and meeting new challenges.

Proven success directing and planning projects from concept to completion; ability to coordinate all parties for large and complex projects.

Plan and direct resources, communications, reporting, documentation, training, Application control procedures and installation of new or modified systems.

Below Roles performed

§  Software Testing

§  Software enhancements/development

§  Systems Analysis

§  Business Analysis

§  Project Management

§  Training New Employees

§  Subject Matter Expert (RxClaim functionalities)

§  Research Tasks

§  Process development

§  Writing queries

§  Production Support

§  Issue Resolution

Professional Experience

Optum (United Health Group) June 2010 to Present

Product Consultant/ Manager of PBM Product

·     Led numerous projects through the Software Development Life Cycle as part of the process of adding $10 billion in new client businesses

·     Created proof-of-concept prototypes, use cases and entity relationship diagrams (ERD); followed established SDLC methodologies, performed GAP analysis, and managed scope and deliverables

·     Authored employee training courseware, conducted instructor-led courses, and acted as a subject matter expert & mentor for new employees

·     Authored the functional specifications for a high profile pharmacy benefit management (PBM) project that generates up to $3 million of additional revenue per month

·     Enabled the processing of over 30,000 prescription drug claims per month by writing the functional specifications for a public sector project that interfaced real-time patient deductible information with a pharmacy benefit management claims application to meet state Medicare compliance

·     Conducted the analysis and authored the specifications for a wide variety of pharmacy benefit management IT projects for clients including Blue Cross Blue Shield, Cigna, CVS, United Health Care, United Medical Resources, Walgreens, and numerous state-wide public sector (Medicare & Medicaid) clients

·     Performed user acceptance testing (UAT), including designing detailed test plans and creating corresponding test files, conducting unit testing and complete end-to-end testing with clients as well as offshore teams

·     Functioned as a liaison between the business area and the IT systems team on projects involving provider demographics, pharmacy networks, prescription claims processing, file extracts, deductibles and accumulators, coordination of benefits (secondary insurance payers) and reimbursements

·     Facilitated project design meetings utilizing the “Scrum” agile software development framework which is ideally suited for rapidly changing, highly emergent software design requirements

·     Managed the upgrade and implementation of an enterprise-wide Great Plains accounting system, including coordinating both internal resources as well as managing diverse third-party vendor relationships

·     Developed excellent interpersonal and communication skills through years of front-line customer contact experience, provided leadership and direction to team members, and promoted customer satisfaction

Environment:  Data Services (BODS) 4, Dashboard Designer (Xcelsius), Business Objects 4 (WebI, UDT, IDT), Crystal Reports 4, SQL Server 2008, Neteeza, SAP BPC, Win 7.

The Home Depot, Inc                                                                          2/2007 - Present

Atlanta, GA

Title: Project Manager,

The Home Depot is the largest home improvement retailer in the United States and the fourth largest general retailer. The store operates over 2300 stores out of large warehouse style buildings averaging 105,000 ft with megastores operating in larger facilities. The Home Depot is fortune 50 companies with over 100,000 employees

Projects Summary:

Managed four concurrent projects (New Point of Sale System, Consumer Credit Card Application System, Employee Performance Review System, Employee Email Technology) from project initiation, requirements gathering, cost estimations, procurement of funding, design, development, testing, deployment and project closure. Worked with cross functional teams in these projects with resources managed by outside vendors as part of Managed-Services business model. Collaborated with offshore and onshore resources to develop necessary project development/artifacts and ensured work efforts completed accordingly within the approved plan.  Conducted periodic status meetings with stakeholders and project teams to measure progress; identify issues and risks making use of project schedules developed in MS project. Utilized IT development experience to communicate better with IT application teams interpreting and implementing proposed solutions. 

Responsibilities:

Managed successfully concurrent enterprise IT projects. Tasks can be summarized as follows:  a)assessed Client work requests, b)documented solutions approach, b) conducted business analysis to help stakeholders define requirements and created matching system requirements, c) developed  project plan, estimate & schedule, d) executed plan, monitored progress and managed change requests, e)identified issues and mitigated associated risks, f)provided reports and created metrics for management use, g)and finally, measured success (with quantifiable results).  Provided application output metrics, e.g. work efforts consumed versus estimates, to measure progress of production project implementations. Oversaw project reviews and approvals of deliverables (artifacts) as part of an SDLC process. Completed projects on time and within budget. As the project manager, adapted a new project management development life cycle process called IT Unified Process (ITUP) which unified the different processes of all affiliated businesses.  Coordinated the necessary trainings and implementation of the process across all members of the team.  Reviewed, managed and oversaw project deliverables as needed.  Managed successfully multiple Enterprise IT projects simultaneously.  Completed and delivered the projects on time.  Lead the conversion of offshore development team from one vendor to another. Project included Application knowledge transfer activities, shadow and reverse shadow application development training and steady-state implementation. Provided leadership and insight to Store turnaround overcoming the annual net loss of more than $400,000 in the first year and delivering a profitable model for the first time in company history. This victory was the result of an evaluation of brick-and-mortar operations, inventory consolidation, redesign of online store, complete overhaul to the pricing and merchandising strategy, consolidation of vendor base, and renegotiation of supplier contracts. Performed risk evaluation, reviewed design, program development, planned and performed audits, created reports, making sure that deliverables are according to the plan. As the project manager, adapted a new project management development life cycle process called IT Unified Process (ITUP) which unified the different processes of all affiliated businesses.  Coordinated the necessary trainings and implementation of the process across all members of the team.  Reviewed, managed and oversaw project deliverables as needed.  Managed successfully multiple Enterprise IT projects simultaneously.  Completed and delivered the projects on time.

Implemented offshore resourcing as part of development team which led to the transition of 6 onsite development positions to offshore.  Developed extensive and effective ‘training and transfer of knowledge’ sessions in order to reach the ‘steady state’ at the earliest time and without impact to the ongoing projects. Constantly meeting with business partners in order to present email technology solutions to their business needs.  Provided periodic updates to stakeholders of projects on hand including status, issues identified and risk mitigation reporting. Conducted employee performance review and career development sessions.

Environment:  Microsoft Project, MS Office, UNIX, Teradata, Oracle, Windows XP, Rochade (Metadata Repository), SharePoint, Wiki                                                                                                                                                                                                       

        

Technical Expertise

§  Tools: SAS Enterprise Guide, Toad, Toad Data Point, Toad for Data Analyst, Toad for Oracle, Oracle Reporting, BI Query.

§  Languages: SAS;  PL/SQL; SQL; Transact-SQL;

§  Databases: Oracle 11.2, 10I, 9I, 8I, 7; Teradata v2r5; Netezza; MySQL; MS Access; SQL Server 2008, 2005, 2000, 7.0, 6.5

§  OS: UNIX, Windows Server 2008/2003/7/Vista/XP/2000/NT/98/95/NT; Mac OS; Mainframe.

§  Other: OLTP; OLAP; ODBC, ADO; OLE DB; Inmon; Kimball; Forecasting; Trend Analysis; Full Life-Cycle Development;

§  Industries: Health Care, Insurance, Pharmaceuticals and Financial

Education

BACHELOR OF PROFESSIONAL STUDIES, ROOSEVELT UNIVERSITY

Chicago, IL

PROJECT MANAGEMENT PRINCIPLES & PRACTICES | ACI INTL

Chicago, IL

SQL SERVER DESIGN & IMPLEMENTATION | PRODUCTIVITY POINT INTL

Chicago, IL

TODCON – WEB DEVELOPERS CONFERENCE

Chicago, IL

INTERNATIONAL INSTITUTE OF BUSINESS ANALYSTS (IIBA)

WRITING & MANAGING REQUIREMENTS DOCUMENTS | IIL, INC.